Yes. All moss artworks are 100% handmade by our experienced artists. There is no automated process involved. Our craftspeople use only premium-quality preserved Scandinavian moss and Mediterranean olive wood to create unique piece.

Yes. All our moss artworks come fully framed and ready to hang with attachment points already installed on the back. The pieces are professionally framed before being shipped via insured express shipping. All for free.

We ship worldwide free of charge. So, yes, we ship to your country! After you place your order, our artists will begin crafting your moss artwork. Please understand that this process typically takes up to 3 weeks due to the careful arrangement and mounting process. Shipping is done with express shipping and usually takes up to 5 business days.

If you are in any way unsatisfied with your moss artwork, contact us at info@mossmood.com within 90 days of receiving the product, and we will offer you a full refund. Otherwise, you can request a replacement piece completely free of charge.

Yes, we offer 3-year warranty on all artworks free of charge. Please refer to our warranty page for detailed information: Warranty page

For our complete shipping policy, please visit: Shipping Policy

We deliver worldwide to any location served by our delivery partners. If you have concerns about your location, contact us - we'll find a solution even for remote destinations!

Shipping costs are free for all orders, irrespective of the order amount. However, please be aware that customs duties and taxes may apply, and these are the responsibility of the customer. We recommend checking with your local customs office for more information.

We carefully package each framed moss artwork in protective materials and ship it in a sturdy cardboard box designed to prevent damage during transit.

All moss artworks are made to order. We strive to confirm your order within 1-2 business days. You will receive a confirmation email with your order details and estimated completion timeline once we've assigned your order to one of our skilled artists. The artwork will typically be finished after 5-10 business days. We always use express shipping, included in the price. Please note that delivery times may vary based on your location.

Approximate shipping times after completion:

• US, Canada: 4-5 business days
• Australia, New Zealand: 5-6 business days
• Europe: 3-5 business days
• Rest of world: 5-6 business days

Yes. Once your order has been shipped, you will immediately receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

If your order is lost or arrives damaged, please contact us within 30 days of the expected delivery date. We will work with you to resolve the issue promtly. See our refund policy for further information: Refund Policy

Absolutely! Mossmood fully insures the transport of all artworks. There are no hidden costs we charge or additional insurance fees.

According to our shop policy, buyers are responsible for any duties and import taxes that may apply. For specific questions,please refer to your local customs agency.

For our complete return policy, please visit: Return Policy

If your order is lost or arrives damaged, please contact us within 30 days of the expected delivery date. We will work with you to resolve the issue promtly. See our refund policy for further information: Refund Policy

If you are in any way unsatisfied with your moss artwork, contact us within 90 days of receiving the product, and we will offer you a full refund. To initiate a return, simply email our customer service team with your order number and reason for return. Alternatively, you can request a replacement piece completely free of charge.

See our refund policy for further information: Refund Policy. For any questions about shipping or returns, please contact our customer service team at info@Mossmood.com.

Returns are 100% free of charge. Mossmood will provide the customer with a free shipping label.

We create all moss artworks to order, ensuring each piece is original. This approachalsoallows us to customize each piece to your preferences.

Yes. Since we create every artwork to order, we can modify the size according to your wishes. Simply provide us with your desired dimensions.

Yes. We can modify the moss varieties, arrangement style, or olive wooda rrangement according to your preferences. Just send your detailed requirements toinfo@Mossmood.com.

The hanging system is mounted to display the artwork as shown in our images. However, the hanging system allows any orientation based on your preferences - just let us know before ordering.

Since every moss artwork is made to order, our artists can create pieces in various dimensions while maintaining originality and quality.

Yes. All our moss artworks come fully framedin a sturdy metal frameand ready to hang with attachment points already installed on the back.

We usesturdy black metalframes that complement the natural aesthetics of the moss and olive wood.

Yes, the listed price includes the frame and mounting points on the back of the artwork.